How can I subscribe to the app?

You can subscribe to the “Teach Me Arabic” app by downloading it from the App Store or Google Play on your device, then follow the instructions to create an account and choose the subscription plan that suits you.

What age groups is your app targeting?

The app is designed to target adults aged 18 and above, providing content suitable for the needs of young and adult learners of Arabic.

Does the app include live sessions with instructors?

Yes, the app includes live sessions with qualified Arabic language instructors. You can book sessions according to the times that suit you.

How many sessions can I get per month?

The number of sessions varies and can go up to 16 sessions per month, depending on the plan you choose.

Are there different subscription plans I can choose from?

Yes, the app offers monthly subscription plans only to meet your various needs.

Is there an assessment of my Arabic level before starting the sessions?

Yes, the app provides an initial assessment test to determine your Arabic language level, helping guide you to the appropriate lessons for your level.

Can I cancel my subscription at any time?

Yes, you can cancel your subscription at any time through your account settings in the app. The subscription will not renew automatically after cancellation.

What payment options are available?

The app supports several payment options, including credit cards and direct debit.

Is there a free trial before subscribing?

Yes, the app offers a free trial period allowing you to experience the services before committing to a paid subscription.

Is technical support available for subscribers in case of technical issues?

Yes, dedicated technical support is available for subscribers, accessible via live chat in the app or through email.

I have a problem; there are no live sessions available.

If you are having trouble finding live sessions, please contact customer support via the live chat in the app or send an email to the technical support team for assistance.

I have a problem viewing the videos.

If you are having trouble viewing the videos, first check your internet connection. If the problem persists, please contact customer support for assistance.

Can I get a refund?

The refund policy depends on your subscription terms. Please review the terms of service or contact customer support to find out if you can get a refund.

I encountered a payment issue.

If you encounter a payment issue, ensure your payment information is correct and try again. If the problem persists, please contact customer support for the necessary assistance.